Total winbacks (MTD)
—
of 0 customers touched
Winback rate
—
vs last month
Confirmed churn
—
Customers terminated
Net avg rate change
—
Across 0 events this month
Net ARR saved
—
Across 0 events (since 29 Apr)
Saved —
Churns —
Reduction —
Winbacks — churn outcomes
Churn winbacks — weekly win rate
Won back
Lost
Contacts (MTD)
0
Surcharge winbacks
Surcharge outcomes — weekly
Retained 3.89%
Retained 1.89%
Retained (Non-Corp)
Deactivated
Total (MTD)
0
Retained
0
Deactivated
0
Agent performance
Winback rate per agent
Surcharge retention rate per agent
Outcomes by Sales Manager
Cases by Sales Manager
Winback
Churn
Surcharge-only
Surcharge Outcomes by Sales Manager
Retained 3.89%
Retained 1.89%
Retained (Non-Corp)
Deact. rate raised
Deact. rate same
Net rate change — per agent
Avg bps change from current rate to new rate — per agent
Team avg: —
No rate change data yet
Net ARR saved — per agent
ARR Saved − Churns − Reduction — per agent (since 29 Apr)
Team total: —
No ARR data yet
Calls made (MTD)
—
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Finalized calls (MTD)
—
Reach %
—
Finalized / total calls
Talk time (MTD)
—
Agent performance (MTD)
Daily activity trends
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Show daily detail table
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| Date | Agent | Calls | Finalized | Reach % | Talk time |
|---|
Contact list progress
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List daily progress (last 14 working days)
No snapshot data yet — populates after the 18:00 UK cron writes its first snapshot.
Agent breakdown
Calls made per agent (MTD)
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Answered calls per agent (MTD)
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Agent calls by contact list
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Total customers (EoP)
6,641
of 7,481 awaiting incl.
Active share (paused adj.)
99.9%
Season + paused adjusted
Inactive customers
666
10.0% of EoP portfolio
Awaiting
840
11.2% awaiting share
Customer bracket breakdowns — ratios
Portfolio split — current month
Active customers (season + paused adj.)
5,975 90.0%
Normal active share
Inactive customers (season + paused adj.)
666 10.0%
Season + paused adjusted
Pending activation
284 4.3%
Not yet active
Pending installation
156 2.3%
Awaiting terminal install
Monthly development — inactive, pending activation, pending installation
Inactive
Pending activation
Pending installation
Detailed inactive breakdown
Inactive — paused vs not paused
Paused
Not paused
Inactive paused — reason breakdown
Seasonal
Silent churn
Temp closed
Takeover
Churn
Other
Inactive not paused — touched vs untouched
Touched
Untouched
Untouched — by TPV tier
High TPV
Medium TPV
Low TPV
Detailed pending activation — season + paused adj.
Pending activation — by age bucket
< 2 weeks
142 50%
+ 1 month
78 27%
+ 2 months
42 15%
+ 3 months
22 8%
Pending activation — age distribution