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Total winbacks (MTD)
—
of 0 customers touched
Winback rate
—
vs last month
Confirmed churn
—
Customers terminated
Net avg rate change
—
Across 0 events this month
Winbacks — churn outcomes
Churn winbacks — weekly win rate
Won back
Lost
Contacts (MTD)
0
Won back
0
Lost
0
Surcharge winbacks
Surcharge outcomes — weekly
Retained 3.89%
Retained 1.89%
Retained (Non-Corp)
Deactivated
Total (MTD)
0
Retained
0
Deactivated
0
Surcharge — outcome detail weekly
Retained 3.89%
Retained 1.89%
Retained (Non-Corp)
Deact. rate raised
Deact. rate same
Agent performance
Winback rate per agent
Surcharge retention rate per agent
Net rate change — per agent
Avg bps change from current rate to new rate — per agent
Team avg: —
No rate change data yet
Calls made (MTD)
—
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Answered calls (MTD)
—
 
Talk time (MTD)
—
 
Reach %
—
Answered / total calls
Agent performance (MTD)
Agent Days
active		 # Calls # Answered Reach % Talk time Avg calls
/ day
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Daily activity
Date Agent # Calls # Answered Reach % Talk time
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Contact list progress
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Agent breakdown
Calls made per agent (MTD)
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Answered calls per agent (MTD)
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AR
Amy Roberts18
Agent calls by contact list
Agent Inactive
Customers CP		 Inbound Requests
- Retention		 Pending
Activation CP		 Pending
Installation CP
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Total customers (EoP)
6,641
of 7,481 awaiting incl.
Active share (paused adj.)
99.9%
Season + paused adjusted
Inactive customers
666
10.0% of EoP portfolio
Awaiting
840
11.2% awaiting share
Customer bracket breakdowns — ratios
Portfolio split — current month
Active customers (season + paused adj.) 5,975  90.0%
Normal active share
Inactive customers (season + paused adj.) 666  10.0%
Season + paused adjusted
Pending activation 284  4.3%
Not yet active
Pending installation 156  2.3%
Awaiting terminal install
Monthly development — inactive, pending activation, pending installation
Inactive
Pending activation
Pending installation
Detailed inactive breakdown
Inactive — paused vs not paused
Paused
Not paused
Inactive paused — reason breakdown
Seasonal
Silent churn
Temp closed
Takeover
Churn
Other
Inactive not paused — touched vs untouched
Touched
Untouched
Untouched — by TPV tier
High TPV
Medium TPV
Low TPV
Detailed pending activation — season + paused adj.
Pending activation — by age bucket
< 2 weeks 142  50%
+ 1 month 78  27%
+ 2 months 42  15%
+ 3 months 22  8%
Pending activation — age distribution