Loading…
Log out
Agent All ▼
Period 2026-04 ▼
Country GB ▼
Total winbacks (MTD)
—
of 0 customers touched
Winback rate
—
vs last month
Confirmed churn
—
Customers terminated
Net avg rate change
—
Across 0 events this month
Winbacks — churn outcomes
Churn winbacks — weekly win rate
Won back
Lost
Contacts (MTD)
0
Won back
0
Lost
0
Surcharge winbacks
Surcharge outcomes — weekly
Retained 3.89%
Retained 1.89%
Retained (Non-Corp)
Deactivated
Total (MTD)
0
Retained
0
Deactivated
0
Surcharge — outcome detail weekly
Retained 3.89%
Retained 1.89%
Retained (Non-Corp)
Deact. rate raised
Deact. rate same
Agent performance
Winback rate per agent
Surcharge retention rate per agent
Net rate change — per agent
Avg bps change from current rate to new rate — per agent
Team avg: —
No rate change data yet
Calls made (MTD)
177
Avg 12 / working day
Customers touched
185
Avg 12 / day
Tickets created
175
Closed index 101%
Paused retention list
136
Companies paused
Activity detail
Agent Days
working		 # Calls # Answered
calls		 # Dist. customers
w/ answered calls		 # Customers
touched		 # Customers
terminated		 # Pending
cancellations		 # Passive
invoiced		 Paused from
retention list		 Talk time
(hrs)		 Tickets
closed		 Tickets
still open		 Total
interactions		 # Customers
winback		 # Rate
reductions		 Wtd. avg rate
reduction		 CBM
lost
Stefan Dare 16 185 162 148 185 25 2 1 136 38h 177 8 177 19 1 -0.10% 164
Total 16 185 162 148 185 25 2 1 136 — 177 8 177 19 1 -0.10% 164
Weekly activity
Customers touched per week
Calls made & tickets closed per week
Calls made
Tickets closed
Agent breakdown
Calls made per agent (MTD)
SD
Stefan Dare48
JM
James Miller42
PK
Priya Khan38
TC
Tom Clarke30
AR
Amy Roberts19
Customers touched per agent (MTD)
SD
Stefan Dare52
JM
James Miller44
PK
Priya Khan40
TC
Tom Clarke31
AR
Amy Roberts18
Ticket resolution
Tickets closed per agent (MTD)
SD
Stefan Dare50
JM
James Miller46
PK
Priya Khan38
TC
Tom Clarke28
AR
Amy Roberts15
Closed ticket time distribution

Upload PowerBI CSV export

Drop a CSV file here or click to browse. Required columns: snapshot_date, metric_name, metric_value (optional: dimension)

Total customers (EoP)
6,641
of 7,481 awaiting incl.
Active share (paused adj.)
99.9%
Season + paused adjusted
Inactive customers
666
10.0% of EoP portfolio
Awaiting
840
11.2% awaiting share
Customer bracket breakdowns — ratios
Portfolio split — current month
Active customers (season + paused adj.) 5,975  90.0%
Normal active share
Inactive customers (season + paused adj.) 666  10.0%
Season + paused adjusted
Pending activation 284  4.3%
Not yet active
Pending installation 156  2.3%
Awaiting terminal install
Monthly development — inactive, pending activation, pending installation
Inactive
Pending activation
Pending installation
Detailed inactive breakdown
Inactive — paused vs not paused
Paused
Not paused
Inactive paused — reason breakdown
Seasonal
Silent churn
Temp closed
Takeover
Churn
Other
Inactive not paused — touched vs untouched
Touched
Untouched
Untouched — by TPV tier
High TPV
Medium TPV
Low TPV
Detailed pending activation — season + paused adj.
Pending activation — by age bucket
< 2 weeks 142  50%
+ 1 month 78  27%
+ 2 months 42  15%
+ 3 months 22  8%
Pending activation — age distribution