Total winbacks (MTD)
—
of 0 customers touched
Winback rate
—
vs last month
Confirmed churn
—
Customers terminated
Net avg rate change
—
Across 0 events this month
TPV saved
—
Across 0 winbacks (since 29 Apr)
Net ARR saved
—
Across 0 events (since 29 Apr)
Saved —
Churns —
Reduction —
Cases by channel:
Inbound —
Outbound —
Unspecified —
Winbacks — churn outcomes
Churn winbacks — weekly win rate
Won — Inactive
Won — Churn inquiry
Won — Other
Lost
Contacts (MTD)
0
Why customers churned
Reasons cited across churns
— churns
— with reasons
avg — reasons/churn
No churn reasons yet
Surcharge winbacks
Surcharge outcomes — weekly
Retained 3.89%
Retained 1.89%
Retained (Non-Corp)
Deactivated
Total (MTD)
0
Retained
0
Deactivated
0
Historical — TPV & Net ARR saved by week
TPV saved — weekly
All weeks since 29 Apr 2026 (financial cutoff). Sum of winback TPV.
Total TPV saved
—
Weeks tracked
—
Net ARR saved — weekly
ARR saved (winbacks) − ARR lost (churns) − ARR reduced (concessions).
Net ARR (all time)
—
Best week
—
Agent performance
Per agent
AGENT
CASES
WINBACK RATE
avg —
SURCHARGE RATE
avg —
NET BPS
avg —
NET ARR
avg —
No agent data yet
Outcomes by Sales Manager
Cases by Sales Manager
Winback
Churn
Surcharge Outcomes by Sales Manager
Retained 3.89%
Retained 1.89%
Retained (Non-Corp)
Deactivated
All submitted cases
Most recent cases
| DATE | AGENT | CUSTOMER INQUIRY | OUTCOME | SURCHARGE | RATE | MID | TPV | ARR |
|---|---|---|---|---|---|---|---|---|
| No cases yet | ||||||||
Calls made (MTD)
—
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Finalized calls (MTD)
—
Reach %
—
Finalized / total calls
Talk time (MTD)
—
Agent performance (MTD)
Daily activity trends
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Show daily detail table
▸
| Date | Agent | Calls | Finalized | Reach % | Talk time |
|---|
Daily talk time per agent
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Total cases solved · by outcome (per agent)
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Contact list progress
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List daily progress (last 14 working days)
No snapshot data yet — populates after the 18:00 UK cron writes its first snapshot.
Agent breakdown
Calls made per agent (MTD)
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Answered calls per agent (MTD)
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Agent calls by contact list
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Activity pacing — projected vs target
Big number = projected end-of-period from current run-rate · sub = target for tier · now = actual so far. 🟢 ≥ target · 🟡 between floor and target · 🔴 below floor (M2 = 20% under target, M1 = 10% under its ramp target).
Outcome quality — actual vs target
Outcome targets are ratios — same for every period and both tiers (M1 = M2). Value shown is for the selected period; small samples are noisy early in the period.
Ticket & email activity
Tickets assigned (MTD)
—
Unique tickets landed with the team
Tickets resolved (MTD)
—
Marked resolved or closed
Tickets reopened (MTD)
—
Resolved → reopened by customer
Outbound emails (MTD)
—
Public replies to customers
Avg first response
—
Business hours · Mon–Fri 09:00–17:30
Avg resolution
—
Business hours · Mon–Fri 09:00–17:30
Per agent
Retention cockpit
Other KPIs
Daily & weekly comparison
📊 Excel import
Drop your Excel files here
.xlsx · select all (up to 3) at once · merged into one month · no API key needed
🖼 Screenshot import
Drop a Power BI screenshot
PNG/JPG · AI extraction · needs API key
Excel import reads the KPIs straight from the file — no API key needed. Screenshot import uses AI to read the KPIs from a Power BI screenshot. Both are saved as a snapshot dated today.